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Degraded

Some users are unable to join Rooms

Jan 21, 2025 at 3:51pm UTC

Resolved
Jan 21, 2025 at 8:59pm UTC

A fix has been deployed and this issue has now been resolved. Please contact support@louper.io if you face any further issues. Thank you.

Updated
Jan 21, 2025 at 6:18pm UTC

For affected users: we have a high level of certainty that multiple attempts to join the room will eventually work. If you receive an error dialog, please click "Rejoin" and you will eventually connect to the room. We are continuing to work on a permanent fix.

Updated
Jan 21, 2025 at 5:38pm UTC

We have identified the issue and are working on a fix.

Updated
Jan 21, 2025 at 4:41pm UTC

We are continuing to investigate.

Created
Jan 21, 2025 at 3:51pm UTC

Some users are unable to join Rooms, receiving a "Something went wrong" error message. The team is investigating this and in the process of identifying the issue and rolling out a fix.