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Resolved

North America File Uploads are Stuck in Preparing

Sep 4, 2026 at 9:31pm UTC
Affected services
Web App Backend

Resolved
Sep 5, 2026 at 1:25am UTC

Cloudflare has marked their incident as resolved. Please see full details here: https://www.cloudflarestatus.com/incidents/ftvf8c3m4mv5

Updated
Sep 4, 2026 at 10:35pm UTC

We have implemented a fix for file uploads. The incident with Cloudflare is ongoing and we are monitoring the situation until it is resolved. If your files are still preparing, please refresh your Louper web page.

Updated
Sep 4, 2026 at 10:15pm UTC

This issue is confirmed to be caused by Cloudflare. We are monitoring the situation. If more information is needed, please check this status page: https://www.cloudflarestatus.com/incidents/ftvf8c3m4mv5

Created
Sep 4, 2026 at 9:31pm UTC

We are investigating a Cloud Flare incident that is impacting large files. Uploads are successful but our preparation stage is taking an abnormally long amount of time.