Incidents and maintenance reported on status page for Louper https://status.louper.io/ https://d1lppblt9t2x15.cloudfront.net/logos/528cf77be164a7b80784c081210d82f9.png https://status.louper.io/ en https://status.louper.io/incident/1057020 Tue, 08 Sep 2026 17:37:00 -0000 https://status.louper.io/incident/1057020#19fab9ed4f11d0d2d5b21ca8552ef93954b089771bb36681299e6c610c90ea53 Incident Database CPU usage spiked very quickly, and the auto-scaling didn’t happen as quickly as we expected. We have increased the base limits of our database servers to handle the load. Please refresh your Louper Dashboard or close any Louper tabs and then open a new Louper tab to join a room. We thank everyone for your patience. https://status.louper.io/incident/1057020 Tue, 08 Sep 2026 17:08:00 -0000 https://status.louper.io/incident/1057020#97d5db5c89ef0c67b47460e9e2fb7b0dbefc0bf36baf625264c4fb244faa730e Incident We have identified the issue and we are working on a fix. We appreciate your patience while we work to resolve this. https://status.louper.io/incident/1057020 Tue, 08 Sep 2026 16:29:00 -0000 https://status.louper.io/incident/1057020#7e8effc0a17f3ed992889d7eb13c738e35c4c3e74d4ecd1091d5a59f3f9181e0 Incident We are investigating this urgently and will update this incident as soon as we have more information. https://status.louper.io/incident/1051294 Sat, 05 Sep 2026 01:25:00 -0000 https://status.louper.io/incident/1051294#286997512a2ce38c3589e914d48b567d53f84680ca918771ad130568294a6e6a Incident Cloudflare has marked their incident as resolved. Please see full details here: https://www.cloudflarestatus.com/incidents/ftvf8c3m4mv5 https://status.louper.io/incident/1051294 Fri, 04 Sep 2026 22:35:00 -0000 https://status.louper.io/incident/1051294#5bfe0f26f88685c535d7b430b3e0c609113c87f8a9239ac28888d19bab779de3 Incident We have implemented a fix for file uploads. The incident with Cloudflare is ongoing and we are monitoring the situation until it is resolved. If your files are still preparing, please refresh your Louper web page. https://status.louper.io/incident/1051294 Fri, 04 Sep 2026 22:15:00 -0000 https://status.louper.io/incident/1051294#a1f04662ec914ebc3150d654edd898f0ba049046bbc7738678b4b97e635c2590 Incident This issue is confirmed to be caused by Cloudflare. We are monitoring the situation. If more information is needed, please check this status page: https://www.cloudflarestatus.com/incidents/ftvf8c3m4mv5 https://status.louper.io/incident/1051294 Fri, 04 Sep 2026 21:31:00 -0000 https://status.louper.io/incident/1051294#e87acb5ec84c11b9387e40e345222035dd712c2e7091e8d5b79b15bd95a26981 Incident We are investigating a Cloud Flare incident that is impacting large files. Uploads are successful but our preparation stage is taking an abnormally long amount of time. https://status.louper.io/incident/1047394 Wed, 02 Sep 2026 20:41:00 -0000 https://status.louper.io/incident/1047394#6c924f997b212cded2f94a8de99c105b43204f277d4bde7605bfd5c249904b18 Incident We have had no other incident reports regarding being unable to enter Louper rooms. All customer are reporting that they can now enter rooms. https://status.louper.io/incident/1047394 Wed, 02 Sep 2026 19:16:00 -0000 https://status.louper.io/incident/1047394#624fd3989eb4e0cda1053bc87e2c87b6ee363827abae7a728a2d32677bf85558 Incident Identified - Louper has investigated and identified a service disruption in the Southwestern US region, with users unable to enter Louper rooms. It has been determined that this disruption has been caused by a service incident with Cogent Communications and their network infrastructure. Here is the information from Cogent Communications on their status page: https://ecogent.cogentco.com/network-status Customers in the Los Angeles and Southwestern United States areas may be experiencing increased latency and/or service disruptions due to two separate fiber cuts. Transoceanic traffic to certain Asia-Pacific regions may also be affected. Cogent Engineers are currently being dispatched to both locations, and our third-party fiber vendor has also been engaged to assist with restoration efforts. There is no ETR at this time. We will continue to update here as we have more information. https://status.louper.io/incident/1047394 Wed, 02 Sep 2026 18:01:00 -0000 https://status.louper.io/incident/1047394#8d188d56e79fb9da42397f236692f7a5a2bb12dcfe71e4c9969f7745bf7f4abf Incident We are still investigating. Evidence is currently pointing to ISP outages on East and West Coast https://status.louper.io/incident/980724 Mon, 27 Jul 2026 17:33:00 -0000 https://status.louper.io/incident/980724#3cb8c445eac87a3312032719e1bfb35ab3a60d77c27c36a454bf6893e6cc94f6 Incident LiveKit experienced a temporary networking issue in the US West region that may have caused participant reconnects and increased session start times. The issue has been resolved, and service has returned to normal. https://status.louper.io/incident/963806 Tue, 14 Jul 2026 18:59:00 -0000 https://status.louper.io/incident/963806#3d4b29c859e168f629e4029fa2b14e8aec2387de752cc590877d4c425f995a95 Incident The issue has been resolved. Video playback has returned to normal, and we have confirmed that the service is operating as expected. We will continue to monitor the system for any further issues. https://status.louper.io/incident/963806 Tue, 14 Jul 2026 18:16:00 -0000 https://status.louper.io/incident/963806#c3d586cdfcc28a6acab0d68f9ab8d285d1dad0c5d11b097d540a5d71d35ee144 Incident A fix has been implemented by Mux, and we are currently monitoring the results. Video playback performance is being observed to confirm that the issue has been fully resolved. https://status.louper.io/incident/963806 Tue, 14 Jul 2026 17:44:00 -0000 https://status.louper.io/incident/963806#06f3abbdc0464833ec03b6c7ea9b8457a8d3ad7a3e975df70aa8181f62cc1e1e Incident We are currently experiencing degraded video playback due to a partial outage affecting Mux. Mux has reported that "Some customers may experience playback errors or timeouts." As a result, video playback may fail or be intermittent for some users. Mux has identified the root cause of the playback issue and is currently implementing a fix. We are monitoring the situation and will provide further updates as service is restored. https://status.louper.io/incident/935378 Thu, 25 Jun 2026 19:09:00 -0000 https://status.louper.io/incident/935378#f9bde47d9bc0cb060a21b844c12f053cc9061d737f6f963c89dea08fdb3198dd Incident We are still investigating and we are rerouting LAX traffic to San Francisco temporarily https://status.louper.io/incident/833210 Wed, 25 Feb 2026 18:20:00 -0000 https://status.louper.io/incident/833210#28d9d1d573a0619490d4b33d8cd755f1c9f14e4bc508b3caebd4d759c13537d0 Incident Some users are reporting not seeing their stream in the Live Room. This is affecting London and LA intermittently. https://status.louper.io/incident/810460 Fri, 23 Jan 2026 15:25:00 -0000 https://status.louper.io/incident/810460#53349e24fadbf065308578cbee012d27c53922da810e17f725441993ad6026b8 Incident Some users reporting unable to play review links from iOS https://status.louper.io/incident/805980 Fri, 16 Jan 2026 22:06:00 -0000 https://status.louper.io/incident/805980#9861a300adcc0231158edee493be8e5ee9aeaaecd078c7ef63fa884128671377 Incident Our SRT servers in LA are currently not receiving signal and we are working on fixing this. https://status.louper.io/incident/802310 Sun, 11 Jan 2026 09:10:00 -0000 https://status.louper.io/incident/802310#c2633fa3b6636dc3caf2862cdbf683fb0a5eb6de38c85568b15b1a386fb437bf Incident The issue affecting access to the Louper documentation site has been resolved. The site is now fully accessible and operating normally. https://status.louper.io/incident/802310 Sun, 11 Jan 2026 08:42:00 -0000 https://status.louper.io/incident/802310#a22b190eb906b276ed4b1e9857e9815de68562dd334811acb83db198bd66d599 Incident The Louper documentation site should now be accessible. Error rates on the Netlify Edge Network have stabilized, and we are continuing to monitor the situation closely. https://status.louper.io/incident/802310 Sun, 11 Jan 2026 07:22:00 -0000 https://status.louper.io/incident/802310#29619315b36ebd4fe6809a9a1e3c5bbdf77bb7d0a91d6d8944c1d6872922eadc Incident Some users may experience intermittent access issues with the Louper documentation site due to elevated error rates on the Netlify Edge Network. In most cases, refreshing the page a few times resolves the issue. We are actively monitoring the situation and will provide updates if the impact changes, here is a link to Netlify status page for updates https://www.netlifystatus.com/ https://status.louper.io/incident/779606 Thu, 04 Dec 2025 14:02:00 -0000 https://status.louper.io/incident/779606#beb614b62d5eb8717bc94ea6d04d577a2b3fb0377abcf4ff6d0d95687001c101 Incident The issue has been fixed. We are on standby and waiting for confirmation that this has been resolved for everyone. https://status.louper.io/incident/779606 Thu, 04 Dec 2025 13:47:00 -0000 https://status.louper.io/incident/779606#0429282ad2c70370eda6ad4b3bdd6d5436d096662199b26a6e279b51c76912b2 Incident Some users may still be unable to enter Rooms. We are actively working on the issue. https://status.louper.io/incident/779606 Thu, 04 Dec 2025 13:16:00 -0000 https://status.louper.io/incident/779606#8deec22c03116d1706f68f1f4170d28df00b3e56a882dc6b7b7e8e08930a2d38 Incident The issue has been fixed. We are on standby and waiting for confirmation that this has been resolved for everyone. https://status.louper.io/incident/779606 Thu, 04 Dec 2025 12:27:00 -0000 https://status.louper.io/incident/779606#85b567142cbf235fcc98ab386a1876f898fde71a8c86be8aa8968c59d6ebf6c3 Incident We have received a few reports that users can't join their rooms. We believe this might be related to the EU and London. We are actively working to resolve this issue. https://status.louper.io/incident/758423 Wed, 05 Nov 2025 11:00:00 -0000 https://status.louper.io/incident/758423#2c1cc4290bb4a03af3201e3176b2cea3d2e37b1b3c20df3af5a673fff2c6ce85 Incident This incident is resolved. Please contact support@louper.io if you still face any issues. https://status.louper.io/incident/758423 Wed, 05 Nov 2025 10:43:00 -0000 https://status.louper.io/incident/758423#45c4489f9da769ec5fc203007b33d205001fdd363f195b19c6d89d581eb0a610 Incident A fix has been deployed and the team is continuing to monitor the service. https://status.louper.io/incident/758423 Wed, 05 Nov 2025 10:31:00 -0000 https://status.louper.io/incident/758423#9eb3b1dbef76d9a72ad3230acb0f9d497aab3ece84b540384d1bdb5e5eb96be5 Incident Some backend services are currently degraded, causing slow loading times on Louper Web App. We’re actively working to resolve this and will make sure that all services are up again very soon. https://status.louper.io/incident/747066 Mon, 20 Oct 2025 10:16:00 -0000 https://status.louper.io/incident/747066#52c88b64ade6e2377d7bfd3ecac71e010031590e08bf42ed99ae0f0dffe2db2f Incident This issue has been resolved, we can confirm that all of our services are fully functional. https://status.louper.io/incident/747066 Mon, 20 Oct 2025 09:29:00 -0000 https://status.louper.io/incident/747066#cb9d75eab2ca9f9ce41437d11a4efbdbd135cb5941d18d01d9aa97816d1973d5 Incident Users are now able to enter Rooms and stream without issue, but we are continuing to monitor the situation. https://status.louper.io/incident/747066 Mon, 20 Oct 2025 08:57:00 -0000 https://status.louper.io/incident/747066#35c1d99524cec7fe4ae148603b68c221a1c27ded0e62ce146d420a7b7b8879aa Incident Currently there is an AWS outage going on which is causing some of the Louper web app pages to error out and we are looking into it. AWS Status Page: https://health.aws.amazon.com/health/status https://status.louper.io/incident/740809 Thu, 09 Oct 2025 20:17:00 -0000 https://status.louper.io/incident/740809#0c037e240aa337e86b24be58afee350421be5be16b5ade53693efc182b23104b Incident Microsoft Azure just reported that the issue is resolved so all users should now be able to get into rooms without any issues. We are still monitoring it. https://status.louper.io/incident/740809 Thu, 09 Oct 2025 19:58:00 -0000 https://status.louper.io/incident/740809#b5c5a864155758fb46bd27bc981651d6281fe05d5177a5168fef3bb71daad7dc Incident Currently Microsoft Azure is having a outage which is affecting people to get into rooms. https://status.louper.io/incident/601844 Thu, 12 Jun 2025 19:13:00 -0000 https://status.louper.io/incident/601844#cade1ba53139853d168cc89cee351260e0f6c8c84397cf83ea4e93ffc3bb3a86 Incident The issue appears to be resolved for users, and we are continuing to monitor closely. https://status.louper.io/incident/601844 Thu, 12 Jun 2025 19:04:00 -0000 https://status.louper.io/incident/601844#0d811cafdd7b3e675005615b3e5679027009bb36a2a96741a7c6165c3f80ba20 Incident Google Cloud status page is reporting a global outage for Google Identity Platform, which Louper uses for user sign in and authentication. This affects all sign in methods (SSO and password): https://status.cloud.google.com/ https://status.louper.io/incident/601844 Thu, 12 Jun 2025 18:33:00 -0000 https://status.louper.io/incident/601844#a0c00b730fb9cfc67f0a235e4107197a27f00cc6ffea9311a1f804b34a10f4a3 Incident We are aware that our login page is unresponsive, it appears that Google Firebase is experiencing downtime, and this has affected our login and authentication. We apologize for the inconvenience, and will be back online as soon as possible.